Frontier

Frontier Freight House

Refund Policy

Cancel a subscription at the end of its paid period, or close a company immediately. The differences, existing invoice obligations, and refund options are explained below.

Originally effective January 1, 2026 · Updated September 21, 2026

1. What this policy covers

This Refund Policy applies to subscriptions to Frontier TMS purchased from Frontier Freight House LLC. It forms part of our Terms of Service.

2. Free trial and monthly subscriptions

Paid plans start with 30 days free when you complete checkout with your payment details. No subscription payment is collected during that trial. Cancel before it ends and you will not be charged. Otherwise, monthly billing begins automatically after the trial, based on truck usage and any applicable tax. The one-truck Free plan does not require a card.

Paid plans are billed monthly in advance. Each payment covers the month of service that follows it. Prices are in US dollars and exclude applicable taxes.

The Free TMS plan and Frontier Passport cost nothing and have no subscription payment to refund. This policy applies when you activate and pay for a paid TMS plan.

3. Cancelling

You may cancel at any time, from your account settings or by emailing billing@frontierfreighthouse.com. There is no cancellation fee and no notice period.

Cancellation takes effect at the end of the billing period you have already paid for. You keep full access to Frontier TMS until that date, and no new renewal charge is created after cancellation takes effect. Amounts already assessed on finalized invoices remain due and may still be collected. You are not charged for a partial month at the end.

Close this company: this separate owner action cancels a live subscription immediately and disables company access when closure completes. It stops future renewals but does not automatically refund unused time, void existing invoices, or delete company records. Frontier may continue collecting amounts already assessed on finalized invoices. Closing during the free trial does not create a trial subscription charge. The refund protections below still apply.

4. Prorating, stated plainly

  • Cancelling mid-month: we do not prorate or refund the unused part of the month you already paid for. You keep access for the rest of it instead, unless you choose immediate company closure.
  • Moving to a higher plan mid-month: truck usage determines the tier on your next invoice. There is no mid-month upgrade charge or prorated tier adjustment.
  • Moving to a lower plan mid-month: the change takes effect at your next billing date. We do not issue a refund for the difference in the current period.
  • Truck-count changes: your plan tier is based on the number of trucks you ran on most days of the month. Tier changes are reconciled on your next invoice rather than refunded mid-period.

5. When we do issue refunds

We will refund a payment, in full or in part, in the following situations:

  • Duplicate or incorrect charge. If you were billed twice, charged an incorrect renewal after cancellation took effect, or billed on the wrong plan, we refund the difference in full.
  • Extended outage. If Frontier TMS is materially unavailable for a sustained period within a billing month due to a fault on our side, we will credit or refund a fair share of that month’s fee.
  • Billing error on our part. Any charge that resulted from our mistake is refunded in full.
  • First paid month. If you upgrade from Free to a paid plan and it is not a fit, contact us within 14 days of that first paid charge and we will refund it in full. This refund-request window starts after payment and is separate from the 30-day free trial.

6. When we do not issue refunds

  • Unused time on a plan you cancelled mid-period;
  • Months in which the account existed and the Services were available, whether or not you logged in;
  • Downgrades applied to the period that has already been billed;
  • Accounts terminated by us for a material breach of the Terms of Service.

These exclusions do not override the refund commitments above or rights that applicable law does not allow us to exclude.

7. How to request a refund

Email billing@frontierfreighthouse.com with the account name, the invoice number or charge date, and a short description of the problem. We aim to respond within 3 business days.

Approved refunds are returned to the original payment method. Once we issue a refund it usually appears within 5 to 10 business days, depending on your bank or card issuer.

8. Chargebacks

If you believe a charge is wrong, please contact us before disputing it with your bank. We would rather fix a billing mistake directly and quickly. Accounts with an open chargeback may be suspended until the dispute is resolved.

9. Changes to this policy

We may update this Refund Policy. Changes apply to billing periods that begin after the change takes effect following any required notice. The revision date at the top records document updates; it does not replace notice or change refund rights for earlier billing periods.

10. Contact

Billing and refund questions go to billing@frontierfreighthouse.com.

Frontier Freight House LLC
Kentucky, United States

Have a question about this policy?

Email billing@frontierfreighthouse.com.